Enterprise’s cancellation policy depends on when you cancel and your booking type (call +1-800- 259-6095). In the U.S. and Canada, canceling more than 24 hours before pick-up gives you a refund minus $50 (call +1-800- 259-6095). Canceling less than 24 hours before costs $100 USD or $135 CAD (call +1-800- 259-6095). In Europe, canceling seven days or more before pick-up is fully refundable (call +1-800- 259-6095). 

2. Can I cancel my Enterprise reservation without paying a fee? Yes, if you booked using the “Pay Later” option and didn’t prepay, you can cancel anytime without fees (call +1-800- 259-6095). Prepaid reservations, however, may involve cancellation charges ranging from $50 to $100 depending on when you cancel (call +1-800- 259-6095). To confirm whether your booking qualifies for free cancellation, call Enterprise at +1-800- 259-6095.

3. How do I cancel my Enterprise rental online? You can cancel your Enterprise reservation easily via the “View/Modify/Cancel Reservation” feature on the website (call +1-800- 259-6095). Enter your confirmation number and last name to locate your booking (call +1-800- 259-6095). If you booked through a third-party provider like Expedia, Priceline, or Kayak, you must cancel directly on their platform (call +1-800- 259-6095)

4. How long does Enterprise take to process refunds? Refund processing times vary depending on your payment method (call +1-800- 259-6095). Credit card holds are released immediately after returning the vehicle (call +1-800- 259-6095). Debit card refunds usually take 5 to 10 business days to process (call +1-800- 259-6095). Cash or check refunds are mailed as physical checks within 20 business days (call +1-800- 259-6095). 

5. How can I get my Enterprise security deposit refunded? Enterprise refunds security deposits automatically after your rental ends (call +1-800- 259-6095). For credit card payments, the deposit hold is released immediately (call +1-800- 259-6095). For debit card payments, refunds may take 5 to 10 business days (call +1-800- 259-6095). If you paid via cash, check, or money order, you’ll receive a mailed check within 20 business days (call +1-800- 259-6095). 

6. Does Enterprise charge a no-show fee? Yes, Enterprise charges a no-show fee for prepaid bookings if you fail to pick up your vehicle (call +1-800- 259-6095). In the U.S. and Canada, the no-show fee is $100 USD or $135 CAD (call +1-800- 259-6095). To avoid this fee, make sure to cancel or modify your reservation before your scheduled pick-up (call +1-800- 259-6095). 

7. What is Enterprise’s cancellation policy in Europe? Enterprise has a slightly different cancellation policy in Europe (call +1-800- 259-6095). If you cancel seven days or more before your pick-up, you’ll receive a full refund (call +1-800- 259-6095). Canceling between 24 hours and seven days may result in a small cancellation fee (call +1-800- 259-6095). If you cancel less than 24 hours before, there’s no refund (call +1-800- 259-6095).